By: Aishah Musa Date:
26th April 2016
COURSE OVERVIEW
The
modern secretary has many functions and responsibilities to undertake.
Secretary/ personal assistance often entails providing administrative support
services across a wide clerical spectrum. With the theme “Honouring the Backbone
of the Company”, the course aims to recognize the pillars of the company; of
their diversified tasks, significant roles & responsibilities and dedicated
time in ensuring the smooth operations of their companies. Their contributions
are acknowledged and should be given credit for the effort, perseverance and
professionalism. Secretaries and Personal Assistants perform a variety of
administrative and clerical duties necessary to ensure the smooth running of an
organisation. This two-day course will enable participants to handle their
varied responsibilities in an efficient manner. It will explain the responsibilities
of a secretary/PA, how to better remember better during meetings, self-enrichment
and how to deal with different and difficult people.
LEARNING OUTCOMES
- Clarify your role, prevent role conflict and excel in working with peers, multiple managers and demanding clients.
- Make your job more meaningful, build trust, and take charge of your growth and career plans.
- Brainstorm new ideas using mind maps.
- Organize your thoughts using thinking and planning maps.
- Develop an effective communication strategy with your boss and gain respect from other employees.
- Discover how to influence your boss.
- Priorities when working for more than one boss
COURSE OUTLINE
Module
1: Office Organization
Module
2: Roles and responsibilities of a secretary and personal assistance
Module
3: Leadership and delegation
Module
4: Improving and maintain a successful relationship with your boss
Module
5: Enhancing communication effectiveness
Module
6: Creative thinking and problem solving
Module
7: Mind Mapping – Boost up your memory
Module
8 : Secretary and Personal Assistance Value
WHO SHOULD ATTEND
- Executive Secretaries
- Personal Assistants
- Executive Assistants
- Senior Secretaries
- Administrative Assistants
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