We are negotiating almost all the time. Whether with business partners, clients, suppliers, colleagues or even family members, the success of our outcomes depends entirely on our understanding of the negotiation and communication process. When engaged in negotiation where your skill as a negotiator may prevent losses, increase gains or enhance circumstances for you or your organisation, it is imperative that you invest in your capability to:

Debt collection is a tricky problem, and you have definitely faced it before. In your normal business dealings, you have probably encountered customers who innocently do not pay when they are supposed to. Clearly, aggressive collection on such customers will unnecessarily create ill will. In fact, the typical

customer will be embarrassed over not making the required payment on time. Then, there is the other customer—the one who deliberately avoids or delays payment. This type of customers can ruin your business. Somehow, you must distinguish between the two, and you must resolve the debts. In this course, you will learn how to do that and learn proven techniques to turn a late paying customer into a loyal customer.

This course is designed for operational managers and engineers with the purpose of enabling a better

understanding of the various principles and concepts in accounting. Accounting is often called the language of business and as such, it is very important to be familiar with this important area. The financial statements (profit & loss accounts and the balance sheet) show up the overall financial health and profitability of the company. Better understanding will 

lead to good decision makings and management.

Every company’s survival, progress, whether it’s a going concern or gets liquidated depends on the basis of proper estimation of its costs and estimation of product or service pricing. Every cost conscious executive or specific project manager, cost estimator, or organization is in need of improving their cost estimating success. This seminar endeavors to illustrate and explain how to develop costs and how they can be used not only to estimate the product / service cost, but also how to use them to determine a competitor's likely bid / tender price. It explores the estimating methods typically used to estimate costs and explains the advantages and disadvantages of each, demonstrates several estimating methods,

and includes a cost estimating methodology that participants can tailor to their own organisational needs.

Business Accounting is "keeping records of what is bought, sold, owed, and owned; what

money comes in, what goes out, and what is left." Business Accounting is part of the

accounting cycle, and bookkeepers' work. This is a very simple to understand and

straight forward programme tailored for those who require these set of skills.

Internal auditing has been evolving and has in recent years seen the application of risk-based audit

approaches. Internal auditors need to be aware of and be familiar with risk-based auditing, as well as the consequential effect and impact on the internal audit processes. This course provides the fundamental knowledge needed to become effective in performing risk-based internal audits. Foundational concepts such as the nature of risk, risk sources and categories, risk appetite

and tolerances, and risk frameworks are provided to help you understand the application to the audit

engagement. Participants will be provided knowledge that they can apply can apply to the firm’s internal audit function, thus bringing benefits to the firm. This course is designed for internal auditor practitioners who want to learn the principles and concepts of risk and risk management, as well the tools and techniques used to perform a risk-based audit.

Cash Flow Management is a ‘must’ and is a requisite of every business concern for shortterm and long-term survival. Financial objectives and decisions in the form of liquidity, receivables, inventory, payables, are daily operational aspects of business that need to be monitored on a daily basis. Planning and control of these elements are fundamental to a going concern. The seminar addresses issues related to operational financial aspects.

Dalam keadaan persaingan dan cabaran pasaran yang semakin kompetitif, adalah penting

untuk membina pendekatan inovatif dan proaktif dalam meningkatkan perkhidmatan

organisasi yang bertaraf dunia . Atas tujuan berkenaan, sudah tiba masanya kita

menilai dan melaksanakan kemajuan pada system fail , rekod dan pengurusan

pejabat yang efektif.