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In response to the uncertainties presented by Covid-19, many companies and universities have asked their employees to work remotely. While 5% of the malaysian workforce already works from home at least part of the time, the new policies leave many employees — and their managers — working out of the office and separated from each other for the first time.

Although it is always preferable to establish clear remote-work policies and training in advance, in times of crisis or other rapidly changing circumstances, this level of preparation may not be feasible. Fortunately, there are specific, research-based steps that managers can take without great effort to improve the engagement and productivity of remote employees, even when there is little time to prepare. 

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While scientists and medical professionals work to research COVID-19 and help the sick, businesses all over the world are struggling to deal with massive disruptions to their supply chains, their production systems, and their ability to service their customers.

While a remote sales team means face-to-face meetings, training and coaching aren’t viable, There are still plenty of ways to keep sellers engaged and in the know. This sales guide will demonstrate how a virtual salesforce can be just as lucrative — if not more so — than its office-based counterpart, and how sales managers can ensure their teams have the support and resources needed. 

For customer service professionals across many industries, a global crisis like Coronavirus means a sudden spike in customer requests for information — and in cancellations and refunds from people who are often afraid, angry, and very stressed.

Maintaining high-quality service under those conditions is not easy. We’ve put together some crisis communication tips to help your team deliver the best service possible without burning out or lowering standards.

Some key benefits which participants will take away from the event are:-

We are organizing FREE ONLINE CLASSROOM on April 2020. Let's be productive even in this uneasy time. Looking forward for you to join us!

Get your answer and solution here at our session:-

Date:   23rd April 2020

Time:  10.00 - 11.00 am

Hosted by our trainer, Mdm Angeline Ann

It's a free session, you don't want to miss!

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English is essential if you want to get ahead in today’s fast-paced global economy. And because we know that using English at work is different from general, conversational English, these courses have been specifically designed with your working life in mind. We will arm you with the skills you require to communicate effectively and confidently in the world’s business language.

So whether you are looking to secure that ideal job, be more productive at work or simply increase your chances of promotion, our expert teachers and targeted approach to teaching business English will help you on your way.

Our courses focus on the situations that are related to your everyday working life. These include writing reports, calling customers and holding meetings with colleagues.

We are organizing FREE ONLINE CLASSROOM on April 2020. Let's be productive even in this uneasy time. Looking forward for you to join us!

Get your answer and solution here at our masterclass:

Date: 16th Apr 2020

Time: 2.00 - 4.00 pm

Hosted by our special trainer, HENRY GAIER.

It's a free session, you don't want to miss!

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How to improve planning process?

• Start with aligning on the purpose, use and value of the budget process
• Reduce and remove complexity 
• Standardisation of process and systems

Digitalisation has seeped through every aspect of a business and has even changed the way a company communicates with its audience. The rise of the number of platforms also makes managing conversations and responding to feedback a full time job.

Within this landscape, crisis communications also has expanded its function and is more necessary than ever. There is a need for communications practitioners to prepare for crises offline and online before it strikes and to ensure that the corresponding teams are also plugged in to the issues at hand and ready to activate a solution when crisis strikes. 

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The full masterclass is focusing on innovative frameworks to develop, communicate and exercise a crisis communications plan to address how communication will be handled by an entity before, during and after a crisis.

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METHODOLOGY THAT BE USED:-

OBJECTIVES ATTENDING THIS TRAINING:-

Get your answer and solution here at our masterclass:

Hosted by Ivlynn Yap Cheng Theng, Liz Wong and Cynthia Lee.

REGISTER 2 PAX, GET 50% FOR THIRD SEAT

It's a great deal, you don't want to miss!

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Should you have any enquiry, please do not hesitate to contact me at 011-11122175 or reply to norasikin.j@comfori.com