Essential Skills For Personal Assistants & Secretaries - Comfori Workshop
Date
: 23rd February 2016 By : Aishah Musa
COURSE OVERVIEW
In
this ever evolving economic environment, all of us need to make strategic
revolution to excel in our duties and responsibilities to remain relevant and
excel to keep pace with the society demands and live up to our superior
expectations.
The
dynamics of the global business world is changing so fast that we will be left
behind if we do not evolve and chart a new direction of competing in the global
market.
LEARNING OUTCOMES
Ø Become
a multi-tasking employee
Ø Effectively
manage your time
Ø Communicate
diplomatically and effectively
Ø Make
strategic changes to continuously improve
Ø Make
continuous improvements to pursue excellence
Ø Identify
and handle difficult peers and subordinates
Ø Maintain
a positive mind-set
Ø Manage,
energize and accelerate your career path
COURSE OUTLINE
Module
1: Introduction
Module
2: Critical Success Factors towards High Performance
Module
3: Managing Your Career Path and Direction
Module
4: Know Your KSA (Knowledge, Skills and Attitude)
Module
5: Leverage Your KSA and Improvise
Module
6: Staying Relevant through the Turbulent Times
Module
7: Complement Your Boss and Raise His/Her Career to Progress Yours
Module
8: Effective Communication for ‘Win-Win’ Outcome
Module
9: Listen to the Verbal Communication but Hear the Body Talks
Module
10: Identify Difficult Personalities
Module
11: Managing Difficult Personalities
Module
12: Managing Yourself to Manage Others
Module
13: Look for New ‘Cheese’
Module
14: Stress Tolerance
Module
15: Stress Management Principles
Module
16: Getting Out from the RUT
WHO SHOULD ATTEND
Personal
Assistants
Secretaries
General
Affairs
Executives/Assistants
Administration
Executives/Officers/Assistants
Clerical
staff preparing for upgrading
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