Objectives (UNTIE)
· U: Understand the factor contributing to the
current hypercompetitive business environment
· N: Never fear of handling difficult customers
during a crisis situation
· T: Techniques and the varied approaches to
handle different types of customers
· I: Initiative, creative and innovative (ICI)
mind- set to handle customer service
· E: Efficient and effective as a front line
ambassador of the organisation
WHO SHOULD ATTEND?
- Managers, Department heads, Executives, Supervisors
- Aspiring Leaders, Customer service personnel, Support staff
- Promotion candidates, Entrepreneurs and all those who wan to excel in the 21st century business environment.
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