BRILLIANT CUSTOMER SERVICE - HOW TO GO EXTRA MILES?






Objectives (UNTIE)


·        U: Understand the factor contributing to the current hypercompetitive business environment
·        N: Never fear of handling difficult customers during a crisis situation
·        T: Techniques and the varied approaches to handle different types of customers
·         I: Initiative, creative and innovative (ICI) mind- set to handle customer service
·         E: Efficient and effective as a front line ambassador of the organisation


WHO SHOULD ATTEND?

  • Managers, Department heads, Executives, Supervisors
  • Aspiring Leaders, Customer service personnel, Support staff
  • Promotion candidates, Entrepreneurs and all those who wan to excel in the 21st century business environment.


CONVERSATION

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