details matter

The Importance of the “Little Things” in Customer Service

“Little things” can make the difference between success and failure for a company.
The reason is that people react emotionally because of the attention paid to minor details. We all know that when the smile spreads across our customers face, they will be back.

Experience the Magic That’s Associated with Doing the Little Things
Be an Observer of Your Customers
Treat Your Customers as Your Friends

  • Make eye contact
  • Smile. Greet the customer
  • Use the customer’s name if known or ask for it. (Happens 1% of the time)
  • Answer questions or obtain answers quickly
  • Think speed
  • Be sincere. Talk and act in a personal way
  • Give the customer total attention
  • Speak in a friendly manner
  • Listen. Ask questions to obtain information to resolve any complaint they might have
  • Offer unsolicited help now and then
  • Make positive parting comments such as “We appreciate your business,” and, “Come see us again”
Follow the Leaders
Industry leaders have built their businesses around superior service. It all revolves around “friendliness”.


Customer service is one of the most crucial parts of any business. They are called the front liners as they are the first point of contact that customers have with the organization. It is paramount that they have the essential skills to ensure each call or visit that customers do for the first time is a pleasant experience. Therefore it is important for customer service staff to deliver their duty efficiently all the time. The business environment is so competitive nowadays that it has come to a point where losing a customer is too great a loss. This course is designed to equip the customer service staff all the essential skills in ensuring high level of service standard.

  • Understand the concept of good customer service
  • Internalize the techniques of complaint handling
  • Apply their knowledge of social etiquette
  • Show ability to project professional image

  • Receptionists 
  • Front desk staff
  • Telesales/showroom sales representatives         
  • Call centre staff 
  • Support staff handling enquiries and complaints
  • Customer service staff liaising with customers. 

REQUEST FULL BROCHURE or contact me at 03-5621 3630 ext 507 (ANIDA ALI)



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