Exploring the “Train-the-Trainer Model:” The What, Why and Hows

THE CONCEPT OF TRAIN-THE-TRAINER

Train-the-Trainer is a model used to describe, much as the name would imply, training potential instructors or less experienced instructors, on the best ways to deliver training materials to others.

When we think “trainer” our minds may automatically go to the concept of classroom training, but this is a relevant model to the world of e-Learning as well. An e-Learning trainer could be someone who works to create e-Learning training materials for a broader audience, someone who guides online interactive training elements such as webinars and discussions, or someone who is part of a blended learning model. A blending learning model is one in which a variety of training techniques are used for maximum effectiveness.

Regarding e-Learning, this could mean a trainer is taught how to take the knowledge learned through online training and then bring that to hands-on, on-the-job training. Instructors can also use online materials to then create mentorship programs or other in-person opportunities which build on everything the trainee learned via a learning management system.

The idea of train-the-trainer is essential to a strong overall training program, and the aim is not just to improve effectiveness, but also efficiency and productivity.

The goal of many of these programs is to have a strong talent pool of trainers from which to pull, rather than to have only one instructor who manages everything trainer-related within a company.

WHY IS IT IMPORTANT TO TRAIN THE TRAINER?

When you’re looking at people who can either facilitate e-Learning, blended learning or in-person learning, they may already be subject matter experts. These people are frequently the ones who are veterans of your organization but simply knowing the subject at hand often isn’t enough to make a great training experience.

These people need to know not just the “what” but also the “how ” to maximize effectiveness and ensure your training budget is being used wisely.

A few advantages of putting in place train-the-trainer programs include:

This will make trainers more authoritative. If you want learners to pay attention, be engaged and retain the information they’re being taught, it’s important they feel like it’s coming from an authority figure.
No matter your training delivery method – online, in-person or a combination of both, there are going to be questions. If your trainees aren’t asking questions that signifies a whole other problem in and of itself. For training leaders to be prepared, they have to understand the most effective ways to engage with their audience and not just supply the right answers to questions, but really get everyone processing and thinking on a deeper level. Most types of training, including e-Learning, incorporate some form of interactivity and discussion. By training the trainer, you’ll have a leader who’s better prepared to facilitate this interactivity and make the most of it. This can include not just answering questions, but also asking the right questions, fostering thought-provoking conversations and getting everyone to participate.

Train-the-trainer programs can be an excellent way to introduce not just the importance of subject matter mastery, but also elements of learning theory and human psychology. Your trainers will have a better understanding of how to appeal to a diverse learning audience and really make content “stick.” This can be important for not just the actual delivery of training, but also if your trainees will be part of developing content as well.