Conflict Means Commitment....Is it true??

Since each individual has his own ideas, needs, and ways for doing things, conflicts are inevitable when people come together at the workplace.  Leaders, managers and supervisors must therefore learn how to manage these diversities and conflicts in multidisciplinary teams. They must work with their people to develop their understanding of conflict and to hone their capabilities to manage and resolve conflict.

 Demonstrate understanding on causes of conflicts 

 Develop effective techniques in conflict management

 Select the right model for conflict management

 Cultivate the ability to understand causes of conflicts and identify areas of conflicts

 Develop interpersonal skills for managing conflicts 

 Adopt the right tactics and techniques in seeking conflict resolution

 Use conflict assessment tools

 Manage anger

 Winning commitment of staff

 Become an effective team player

 Leaders

 Managers

 Supervisors 

 People who want to know how to manage conflicts.

This programme is designed to be highly interactive and participative. Peer group sharing, discussions, Role-Plays, videos and mini lectures will be used. Delegates will also be provided with sample conflict resolution tools during the training.

Module 1: What is Conflict and Conflict Management

Module 2: Modes to use In Conflict Management

Module 3: Essential Skills in Conflict Management

Module 4: Abilities and Tactics For Conflict Management

Module 5: Conflict Assessment Tools

Module 6: Anger Management

Module 7: The Better You

Module 8: Putting It All Together