OVERVIEW

In the present challenging environment, the continuous change of customer preferences and the ubiquity of new products, no corporate company can afford to neglect its present customer base. It is said that it takes 5 times more effort, time and money to get new customers than to maintain existing ones. That is why, focus should be given to our existing customers.

OBJECTIVES

After attending the two-day program the participants shall be able to:

a) build a healthy self-image of an achiever to be competitive with self
b) develop a systematic approach to managing customer complaints
c) develop effective ways to handle "tough" customers
d) conduct marketing research to determine customer satisfaction

WHO SHOULD ATTEND

This program is designed for those dealing directly with customers in the sales and marketing of products and services.

1) Sales Personnel & Professionals
2) Sales Team Leaders/Managers
3) Executives in Customer Care/Support and frontlines


SUMMARY

This training will teach you how to think positive by understanding your roles and right your mindset to achieve the goals. Having right mindset can make you have a good emotion feelings that leads you to focus more on customer satisfaction when you doing sales activities. In order to meet customer satisfaction, you have to understand customers' needs and wants. Especially when you receive complaints from customers related the products or services you offer to them. For this situation, you must know how to handle complaints from your clients. Also the tactics to managing your tough clients. It is not easy to manage your tough clients very well.......more details