ADMIN CONFIRM COURSE FOR OCT 2018

PROGRAM PEMBANGUNAN UNTUK KERANI & PEMBANTU TADBIR

DATE : 1 & 2 OCT 2018

TENTATIVE VENUE : PETALING JAYA

Program ini telah dirumus khas untuk para kerani dan pembantu pentadbir kerana sudah pun menjadi kenyataan bahawa semua pekerja yang membuat kerja perkeranian memegang peranan yang penting untuk menentukan kejayaan organisasi anda. Dengan proses globalisasi dan perubahan dalam konsep pejabat dan caracara membuat kerja, sudah menjadi suatu penentuan bahawa para kerani dan pembantu pentadbir perlu memiliki skilskil yang baru. Cara-cara lama bagi menguruskan pejabat tidak akan menjamin kecemelangan kerja. Mereka perlu menjadi rakan kerja anda yang memerlukan etika kerja, skil, ilmu, sikap serta aspirasi yang baru. Program ini akan membantu mereka memiliki keperluan-keperluan baru ini serta menyediakan satu pelan tindakan yang akan memastikan mereka sentiasa membaiki prestasi.

COURSE OUTLINE  

MODUL 1 : STAF YANG EFEKTIF DAN EFISYEN  

MODUL 2 : SIKAP KERJA YANG POSITIF  

MODUL 3 : ETIKA KERJA  

MODUL 4 : PENGURUSAN PEJABAT  

MODUL 5 : SKIL KOMUNIKASI  

MODUL 6 : PENGURUSAN KERJA HARIAN  

MODUL 7 : PERHUBUNGAN MAJIKAN DAN PEKERJA  

MODUL 8 : MENYEDIAKAN PELAN TINDAKAN

EFFECTIVE ADMINISTRATIVE & MULTITASKING ASSISTANTS AT WORKPLACE

DATE : 8 & 9 OCT 2018

TENTATIVE VENUE : KUALA LUMPUR

Today’s office administration is very challenging with the changes in economy, working style and nature of work. Office administrator, departmental, operation and production clerk must understand their role is not only to make things happen but must also emphasis on the cost in making thing happen, beside, understand the characteristic of the people he or she dealing with in order to give the best of their service and meeting the Organization Objectives. In achieving the task objectives, office administrator also need to know how to do multitasking by task prioritization, practice good communication and managing interpersonal skills. To achieve targeted results, administrator & clerk must know how to managing their work and self. The course will help to develop vital habits and key administrative skills to increase productivity and efficiency. Multitasking has become the mantra of the new millennium a term often accompanied by the cry, “We’ve got to do more with less.” If so, one thing is for sure  yesterday’s tactics won’t get the job done. This timely workshop addresses this reality head-on. During the workshop you will learn practical skills for managing multiple tasks and conflicting priorities. You will also learn tactics for coordinating multiple projects and juggling competing demands on your time and attention from multiple bosses. Specific challenges pertaining to the participants’ work environment will be discussed and a solution-convergence process will be used to identify practical suggestions for handling each situation.  

COURSE OUTLINE 

Module 1: Administrator Self-Management  

Module 2: Emotional Intelligence 

Module 3: Organisation and Planning Skills  

Module 4: Introduction to Multitasking 

Module 5: Costs and Benefits of Multitasking  

Module 6: Setting and Managing Multiple Priorities  

Module 7: Interpersonal Negotiating Skills 

Module 8: Using Metrics and Factual Data