ADMIN POTENTIAL COURSE FOR OCTOBER 2018

 PROGRAM PEMBANGUNAN UNTUK KERANI DAN PEMBANTU TADBIR

Program ini telah dirumus khas untuk para kerani dan pembantu pentadbir kerana sudah pun menjadi kenyataan bahawa semua pekerja yang membuat kerja perkeranian memegang peranan yang penting untuk menentukan kejayaan organisasi anda. Dengan proses globalisasi dan perubahan dalam konsep pejabat dan caracara membuat kerja, sudah menjadi suatu penentuan bahawa para kerani dan pembantu pentadbir perlu memiliki skilskil yang baru. Cara-cara lama bagi menguruskan pejabat tidak akan menjamin kecemelangan kerja. Mereka perlu menjadi rakan kerja anda yang memerlukan etika kerja, skil, ilmu, sikap serta aspirasi yang baru. Program ini akan membantu mereka memiliki keperluan-keperluan baru ini serta menyediakan satu pelan tindakan yang akan memastikan mereka sentiasa membaiki prestasi. 

COURSE OUTLINE

 • Modul 1 : Staf yang efektif dan efisyen

 • Modul 2 : Sikap kerja yang positif

 • Modul 3 : Etika kerja

 • Modul 4 : Pengurusan Pejabat

 • Modul 5 : Skil komunikasi

 • Modul 6 : Pengurusan kerja harian

 • Modul 7 : Perhubungan majikan dan pekerja

 • Modul 8 : Menyediakan pelan tindakan

PROFESSIONAL DEVELOPMENT FOR EXECUTIVE SECRETARIES & ADMINISTRATIVE ASSISTANTS

Secretaries & Personal Assistants perform a variety of necessary administrative & clerical duties to ensure the smooth running of an organisation. Their contribution are acknowledged and should be given credit for the effort, perseverance and professionalism. With the theme of "Honouring The Backbone Of The Company", this 2 days course will enable participants to handle varied responsibilities in an efficient manner. It will explain the responsibilities of a Secretary & Personal Assistant, how to remember better during meetings, self - enrichment and how to deal with different / difficult people. 

COURSE OUTLINE

 • Module 1:Office Organization

 • Module 2:Roles & Responsibilities Of A Secretary & Personal Assistant

 • Module 3: Leadership & Delegation

 • Module 4: Improving & Maintaining A Successful Relationship With Your Boss

 • Module 5: Enhancing Communication Effectiveness

 • Module 6:Creative Thinking & Problem Solving

 • Module 7: Mind Mapping - Boost Up Your Memory

 • Module 8: Secretary & Personal Assistant's Value

EFFECTIVE ADMINISTRATIVE & MULTI-TASKINGAT WORK PLACE

Today’s office administration is very challenging with the changes in economy, working style and nature of work. Office administrator, departmental, operation and production clerk must understand their role is not only to make things happen but must also emphasis on the cost in making thing happen, beside, understand the characteristic of the people he or she dealing with in order to give the best of their service and meeting the Organization Objectives. In achieving the task objectives, office administrator also need to know how to do multitasking by task prioritization, practice good communication and managing interpersonal skills. To achieve targeted results, administrator & clerk must know how to managing their work and self. The course will help to develop vital habits and key administrative skills to increase productivity and efficiency. Multitasking has become the mantra of the new millennium . . . a term often accompanied by the cry, “We’ve got to do more with less.” If so, one thing is for sure . . . yesterday’s tactics won’t get the job done. This timely workshop addresses this reality head-on. During the workshop you will learn practical skills for managing multiple tasks and conflicting priorities. You will also learn tactics for coordinating multiple projects and juggling competing demands on your time and attention from multiple bosses. Specific challenges pertaining to the participants’ work environment will be discussed and a solution-convergence process will be used to identify practical suggestions for handling each situation.

COURSE OUTLINE

 • Module 1: Administrator Self-Management

 • Module 2: Emotional Intelligence

 • Module 3: Organisation and Planning Skills

 • Module 4: Introduction to Multitasking

 • Module 5: Costs and Benefits of Multitasking

 • Module 6: Setting and Managing Multiple Priorities

 • Module 7: Interpersonal Negotiating Skills

 • Module 8: Using Metrics and Factual Data