Although many people bristle at the thought of “standardization”, creating a set of SOPs for your organization may be one of the most important communication tools you can employ. Need more motivation to write your SOPs?
- FACILITATE COMMUNICATION
Well written SOPs clearly communicate responsibilities to employees. They don’t have to rely on their memories, or all the things they learned in their training when first hired.
- PROVIDE CONSISTENCY AND QUALITY CONTROL
SOPs ensure that no matter what day it is or who is working, the tasks that keep your organization running effectively will be done the way you want them done. They don’t hamstring employees or turn them into robots. Rather they provide security because each employee knows what’s expected of him or her, rather than guessing what needs to be done daily.
- HELP INCREASE PRODUCTIVITY
People who have had clear communication about what’s expected of them are more productive and more likely to achieve peak performance. SOPs also increase productivity for managers by saving them time “retraining” employees or reminding them of what needs to be done on a daily basis.
- ESSENTIAL TO THE EMPLOYEE PERFORMANCE EVALUATION PROCESS
Without SOPs, job performance often becomes a matter of opinion. With SOPs, managers can clearly identify employee successes and communicate deficiencies during quarterly or annual performance reviews. When it comes time to discipline or terminate an employee, clearly defined tasks, as opposed to broad job descriptions, give managers the ability to justify their disciplinary or termination actions.
- PROVIDE STAFF WITH THE MOTIVATION TO DO THINGS "RIGHT"
When you communicate sound reasons why employees should perform tasks in a certain way, they’re more likely to do so. Although SOPs may not be fun to write and they’re time-consuming to create at first, the time spent writing them is time well spent when you consider the cost of not having them versus the benefits when you do.
source from: http://www.amy-castro.com/8-reasons-organization-needs-standard-operating-procedures/
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