Not every employee is the same. They have different personality styles, motivations, and interests. As a result, you can’t treat them all the same and expect the same—and great—results. Indeed, today’s workforce is more diverse than ever—in so many ways.

5 Ways to Achieve Leadership Excellence by Being Proactive in your Decision Making

1. Customer Satisfaction

Focusing on the aspect of ensuring customer satisfaction should be your holy grail. While you need to keep an eye on your competitor’s strategies, the performance of your product in the market, and your annual sales, it all boils down to satisfying your core clientele and attracting new segments in the target market so that your sales figures soar high. You must be obsessive, downright fanatical, when it comes to customer focus. Let me shed some light on how this aspect can help a business in more ways than you can count.

2. Resist Proxies

Management of companies tend to look for shortcuts as their business grows. This leads them to manage proxies, the most common among them being process as a proxy. With a good process, you can serve your customers well. But a slight lack of concentration can lead to an adverse situation. It happens when the process becomes the proxy for the result that you want. You stop looking at the outcomes and simply concentrate on the process, which may lead to your employees blaming the process for their failures and shortcomings.

3. Embrace External Trends

Companies and businesses fail when they stick to what makes them the best, instead of keeping a look out for the latest trends shaping the business and tech world. 

You can take many examples from the past decade where many new technologies sought to replace the old ones. The robots are taking over several jobs which were once considered reserved for the human wit only. The use of drones in postal services, for example, is likely to replace the need for a human in a not-so-distant future. So if you lag behind in embracing a new technology, your competitors will take over the market share in a matter of weeks.

4. Exceptional Decision Making

Decision making needs to be precise, exceptional and on the spot. But recognizing a technology or process as the ultimate one and making a wrong prediction about it, instead of keeping an open mind until you see how things will play out with time, can not only ruin your business but also put others in jeopardy. 

5. Disagree on what is wrong and Stay true to your Commitments

Instead of being a door mat, learn to voice your objection when something seems awry. To become a business leader par-excellence, don’t get carried away by what your right-man is telling you. Don’t ever try to venture a risk in a scenario where your gut instinct is telling you otherwise. Learn to say no politely, especially to your customers who may become angry or hostile towards you. It can certainly affect your business but you will save precious time and efforts by not doing something which is of no value.

Achieving organizational excellence is not an impossible task for a business owner. He should simply be aware of what needs to be done and how, and act proactively before any calamity strikes. 

TRAINING SCHEDULE FOR LEADERSHIP COURSE IN 2020

JAN 2020
MG301	The Art of Managing Different Generations	6&7 Jan	Request
MG246	Essential Behavior Management Skills	6&7 Jan	Request
MG257	Mindset Transformation for Managers & Leaders using NLP	15&16 Jan	Request
MG342	Coaching & Mentoring Effectively for Managers	22&23 Jan	Request
MG297	Change Management and Leadership – Understanding Its Impact	29&30 Jan	Request
FEB 2020
MG325	Achieving Leadership Excellence & Stress Handling	10&11 Feb	Request
MG219	Leadership 18 Golden Rules for Success	12&13 Feb	Request
MG307	Business Succession Planning	17&18 Feb	Request
MG320	Getting Results through Leadership Excellence	19&20 Feb	Request
MG324	Attitude for Altitude: Leading Beyond Formal Authority	19&20 Feb	Request
MAR 2020
MG312	Coaching and Leading	9&10 Mar	Request
MG289	Productivity Strategy: 6 Keys to Corporate Leadership Success	11&12 Mar	Request
MG302	Dynamic Leadership Competency	16&17 Mar	Request
MG316	Kursus Kepimpinan dan Pengurusan Organisasi	18&19 Mar	Request
MG304	The Assertive Supervisory & Leadership Competency	30&31 Mar	Request

Succession planning is a process for identifying and developing new leaders who can replace old leaders when they leave, retire or die. Succession planning increases the availability of experienced and capable employees that are prepared to assume these roles as they become available. 

Organizations use succession planning as a process to ensure that employees are recruited and developed to fill each key role within the company. Through one's succession-planning process, one recruits superior employees,[citation needed] develops their knowledge, skills, and abilities, and prepares them for advancement or promotion into ever more-challenging roles. Actively pursuing succession planning ensures that employees are constantly developed to fill each needed role. As one's organization expands, loses key employees, provides promotional opportunities, or increases sales, one's succession planning aims to ensure that one has employees on hand ready and waiting to fill new roles.

Process and practices

Companies devise elaborate models to characterize their succession and development practices. Most reflect a cyclical series of activities that include these fundamentals: