MANAGING ANGER & STRESS TO STAY FOCUSED AT WORKPLACE (TRAINING HRDF CLAIMABLE)

In order to begin managing the adverse effects of stress and anger, we need to look at how these emotions impact our lives.

We should attempt to control them by understanding factors that affect anger and stress and coping strategies for better management.

Perception

Certain events can trigger anger or stress in many people. The degree of anger or stress experienced has to do with how a person perceives and interprets what is happening to them.

Personality Traits

Some people have inborn personality traits that make them more susceptible to anger and stress. Some of these tendencies are seen early in life, but these tendencies can be mitigated.

• Some people are naturally more observant than others. This trait can make them more likely to notice things that might make them angry—things that may go unnoticed by someone else.
• Some people are naturally less comfortable with change, which can also cause stress and anger in certain situations.
• Other people have a low tolerance for frustration and get angrier more easily than others. 

Attitudes

Our habitual thought patterns, which can be somewhat altered with practice, contribute to our experience of anger or stress.

Some people tend to interpret things negatively as a matter of habit. They may attribute someone else’s error to malicious or unkind motives, for example. They may take one negative event as a sign that more negative events are to come, which can contribute to anger and stress.

Healthy Coping Strategies

Anger and stress are natural experiences. The way we deal with conditions can make the difference between a healthy and unhealthy life.

With stress, for example, we can’t always prevent stressful events from occurring. However, managing stress through breathing exercises, journaling or other stress management techniques, we can learn to neutralize the effects of stress.

JAN 2020
ADM051	Managing Electronic Records in Records Management Systems	6&7 Jan	Request
ADM097	Bengkel Persediaan Ke Alam Pekerjaan	8&9 Jan	Request
ADM008	Peningkatan Profesionalisme Bagi Setiausaha, Penolong Peribadi & Pentadbir Pejabat	8&9 Jan	Request
SC003	Professional Development For Executive Secretaries & Administrative Assistants	8&9 Jan	Request
MG051	Clerical Development for Admin Staff	15&16 Jan	Request
FEB 2020
ADM090	Managing Talent & Succession Planning	3&4 Feb	Request
ADM089	Understanding Self & Others through MBTI	5&6 Feb	Request
ADM091	Managing Anger and Stress to Stay Focused at Workplace	5&6 Feb	Request
ADM053	Business English For Organised Administrative Skills	12&13 Feb	Request
MG341	Kursus Pemantapan untuk Kerani & Pembantu Tadbir (New)	12&13 Feb	Request
MAR 2020
ADM059	Effective Administrative & Multi-Tasking at Workplace	2&3 Mar	Request
ADM062	Enhancing Profesionalism – Telephone Etiquette & Personal Grooming for Executives	9&10 Mar	Request
ADM076	Time Management Techniques for Administrative Personnel	11&12 Mar	Request
ADM013	The Professional Receptionist	18&19 Mar	Request
ADM035	Office Administration Skills Program	30&31 Mar	Request