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• The Trends and Types of Interviewing Tools
• Interviewers- Are They The Ones That Needs To Be Interviewed First?
• Selecting The Right Tools and Techniques For Gen-Y
• Pre-Interviews Context Setting And Appointments
• Who is Doing The Talking?
• Actions Speaks Louder Than Words- Is It True?
• Behavioral Modeling and Observation

•  Introductions and Payroll Documentation
• Who are your Employees (Employment Act Amendment 2012)
• Working Hours
• Rights of a Probationer
• Rights of a Part-time Worker (Work)
• Regulations Part-time Workers 2010)
• Wages
• Overtime Payment and Calculations
• Employee’s Leave
• IR Court & Labour Court Case Studies and Analysis

• Business and Sustainability
• Business and People’s Competence
• Change and Competence
• TNA – Overview and Process
• TNA – Overview and Process
• TNA – Interventions: Training-Based
•  TNA – Interventions: Non-Training-Based

• Introduction to Records Management
• Filing Operation
• Filing Operation (continuation)
• Caring and Maintenance of Records

• Analisa SWOT Perkhidmatan Pelanggan
• Mengenali Pelanggan Masa Kini
• Pengurusan Tekanan ketika berada dikaunter
• Pengurusan Masa
• Komunikasi dan layanan melalui telefon

• Introduction
• The Brain
• Communication: Interpersonal
• Communication: Influencing and Persuasion
• Language

• Introduction and Ice Breaker Activity
• Basic Grammar Rules
• Language Game: Error Analysis of Faulty Grammar
• Common Errors in Speech and Writing: Challenges in Usage (Affect or Effect, Who or Whom, etc.)
• Ways of Apologising
• Adjectives and Adverbs: Game Expanding Using Adjectives and Adverbs
• Creative Writing: The Writer In Me

• Supervisor - Ice-breaking Session
• Introduction To Meetings And Minutes
• Qualities Of A Good Minutes-taker
• Preparing The Meeting – Notice And Agenda
•  Activities At Meeting
• Types Of Minutes
• Listening And Communication Skills

• Pengurusan Fasiliti dan Projek
• Sistem Perkhidmatan Bangunan
• Strategi dan Polisi Penyelenggaraan
• Maklumat Penyelenggaraan
• Pengenalpastian Pengurusan Projek
• Penentuan Skop Projek Kejuruteraan
• Konsep Anggaran Projek

• Electricity Is Dangerous
• Danger of Electrical Shock
• Electrical Injuries
• Overview of the Safety Model
• Safety Model Stage 1 –Recognizing Hazards
• Safety Model Stage 2 – Evaluating Hazards

•       Fundamental Accounting Concepts
• Sole Proprietorship, Sdn. Bhd. and Bhd.
• Management Accounts vs. Statutory AccountsUnderlying Reasons for Preparing a Set of Financial Statements
• Bank Reconciliations and the Rational of the Preparation
•  Cash Book Analysis
• Petty Cash Analysis
• Payroll and the Inclusion of All Related Human Resource Costs
• Types of Fixed Assets and the Treatment of Depreciation
• How and When to Provide for Bad Debts
• Preparation for Audit
• Audit Adjustments and Journals