Confirm Training Apr 2019

• Project Management Background
• Project Initialising Process
• Project Planning Process
• Project Planning Process (continued)
• Project Execution Process
• Project Closeout Process
• Project Failure and Success Case Studies

• Overview of Note Taking
• Note Taking Techniques
• Important Note Taking Tools
• Active Listening
• Writing Minutes the Right Way
• Effective Letter Writing at Work and Business
• Write Emails with a Difference
• Make Your Report Stands Out
• Secure Fast Response through a Good memorandum
• Rephrase Words for Better Relationship

• Konsep dan Praktis dalam Pengurusan Rekod
• Seiri (Sisih)
• Seiton (Susun)
• Seiso (Sapu)
• Seiketsu (Seragam)
• Shitsuke (Sentiasa Amal)

• Module 1 : Efektif dan Efisyen
• Module 2: Sikap kerja positif
• Module 3: Etika di tempat Kerja
• Module 4: Panduan Pengurusan Pejabat
• Module 5: Komunikasi yang Berkesan
• Module 6: Skil Pengurusan

• The Challenging Role of a Professional Executive Assistant/PA
• The power of the first impression
• Analysis of the PA’s behavioral style and communication strengths
• Assuming a Leadership Role While Performing a Supportive Function
• Time management and self-management Strategies
• Building Relationship with Colleagues and Customers
• The dynamics of cultural diversity

• Introduction to interpersonal skills
• Component of effective communications
• Non-Verbal communication
• Being authentic in communication
• Assertive communication
• Achieving outcomes in communication
• Preserving self-esteem
• How we work with others