PREVIEW SESSION - QUALITY CUSTOMER SERVICE



What makes Customer Service Professional? Also one of the aspects of customer service which is often overlooked is how the customer is handled when things go wrong. How you recover with a customer is critical to building customer loyalty and customer retention. Avoid turning dissatisfied customer into an angry one! 

Upon completion of this programme, participant will be able to:
Apply Quality principles in Customer Service
Mentally prepared & focused in handling customers               
Create good first impressions & build rapport with customers 
Manage Customer Experience
Understand the needs of customers
Sound confident and helpful.
Use effective questioning to understand customer expectations
Recognize barriers to the delivery of outstanding customer service.
Learn techniques for dealing with angry or upset customers.

Get your answer and solution here at our session:-
Date:  21st May 2020
Time:  10.00 am – 11.00 am

Hosted by our trainer, Sathiesh

It's a free session, you don't want to miss!


CONVERSATION

0 comments:

Post a comment