COURSE OVERVIEW
Very often, executive secretaries, administrators & clerical personnel are not told- they have one of the most, if not the most important job in the company. They are being entrusted to hold fort, and single-handedly manage the day to day operations and tasks of the company’s top leadership.This course serves as a tool for the participants to understand the importance of their jobs and a variety of other skills which improve their on-the-job performance.
OBJECTIVES
- Appreciate the importance of their role in the organisation
- Implement effective phone and email etiquette
- Manage personal change to achieve greater standards of professionalism
- Assume responsibility for their choices, attitude and behavior to build a powerful image and personality
- Foster an efficient and productive working relationship with their peers
COURSE OUTLINE
- Module 1 :Personal Leadership & Mastery to Empower Yourself to Become a Top Administrative Personnel
- Module 2: Communicating Positively with Bosses & Colleagues
- Module 3: Managing Challenging Situations with Emotional Intelligence
- Module 4: Key Concepts for Successful Planning
- Module 5: Professional Etiquette for Administrative Personnel
- Module 6: Customer Needs
WHO SHOULD ATTEND?
This workshop is designed for learners in secretarial, clerical and administrative roles, aspiring to mastery and innovation. Learning is pitched at a level to help the participants synthesise best practices into their work-life.
Feel free to request from
us the full brochure.
COMFORI SDN BHD – HQ
E-02-03, East Wing, Subang Square Business Centre Jalan SS15/4G, 47500 Subang Jaya, Selangor Malaysia
Tel : 03-56213630 Fax : 03-56388248
Email : info@comfori.com
Website : www.comfori.com
SEGMENTS AVAILABLE
ADMINISTRATION . HUMAN RESOURCES . FINANCE . MANAGEMENT . LOGISTICS . TECHNICAL
WE ARE ALSO EXPERT IN IN-HOUSE TRAINING. ASK FOR QUOTATION TODAY!
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