Doing maintenance is a serious business since it can constitute to 3 to 50% of production costs, and without a good system in place, not only can it be costly but might affect your company’s survival as well. Some may advert to continuous improvement programs, modifications, purchasing the best maintenance software in town, benchmarking other companies, cost cutting programs, but mind you each of them have their own sets of limitation.

Developing a strategic maintenance system must be done 2 folds, both long term and shshort term plan. The long term is where most maintenance managers and people lack, it is not sufficiently enough to neglect the fact that possibility of other pars might be affected which can take a month or more to take effect. A good maintenance leader always sees this aspect in 2 ways, both the long term and short term plan.


Planned Maintenance have varieties for definition depends on each personnel such as from the view of Tokutaro Suzuki (author of Japan Institute of Plant Maintenance), “Planned Maintenance is the deliberate activity of building and continuously improving such a maintenance system”. However from the perspective of Charles Robinson & Andrew Ginder which also amongst the author for Japan Institute of Plant Maintenance, “Planned Maintenance is defined as maintenance activities performed on a pre-determined schedule of activities”.

You can learn more about planned maintenance such as The 6 Big Losses, The Three Key Performance Indicator, Types of Maintenance Strategies and others by attending to our two day training course Planned Maintenance – Drive Towards Zero Unplanned Equipment Failures on 18th & 19th April 2016.
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OVERVIEW

In the present challenging environment, the continuous change of customer preferences and the ubiquity of new products, no corporate company can afford to neglect its present customer base. It is said that it takes 5 times more effort, time and money to get new customers than to maintain existing ones. That is why, focus should be given to our existing customers.

OBJECTIVES

After attending the two-day program the participants shall be able to:

a) build a healthy self-image of an achiever to be competitive with self
b) develop a systematic approach to managing customer complaints
c) develop effective ways to handle "tough" customers
d) conduct marketing research to determine customer satisfaction

WHO SHOULD ATTEND

This program is designed for those dealing directly with customers in the sales and marketing of products and services.

1) Sales Personnel & Professionals
2) Sales Team Leaders/Managers
3) Executives in Customer Care/Support and frontlines


SUMMARY

This training will teach you how to think positive by understanding your roles and right your mindset to achieve the goals. Having right mindset can make you have a good emotion feelings that leads you to focus more on customer satisfaction when you doing sales activities. In order to meet customer satisfaction, you have to understand customers' needs and wants. Especially when you receive complaints from customers related the products or services you offer to them. For this situation, you must know how to handle complaints from your clients. Also the tactics to managing your tough clients. It is not easy to manage your tough clients very well.......more details

Understand the basic electrical theory. Understand the single and three phase power system. Alternate current and direct current. Gain a solid understanding of power system. Who should attend? Non-electrical engineers Who have a special interest in electrical engineering but not an engineer. Young electrical engineers who wish to enhance their practical knowledge of electrical engineering. Operation supervisor. Non electrical supervisor. Junior engineer/plant engineer.

Broaden your knowledge of transmission system. How electrical protection work. Adopt the strategies of estimate the electrical cost calculation. Understand the electrical safety.

1. Successful restaurant personnel, including chefs, restaurant  managers, food and beverage controllers, dining room managers, and stewards have  the ability to keep costs at predetermined levels. They understand that successful operations require that costs be carefully established and monitored so that profit will result.  
2. Food, beverage, and labor costs generally represent between 60% and 70% of the total costs of a restaurant operation. If these costs are not carefully established and monitored, they can gradually increase until profit is eliminated and losses are sustained. 

•  Define the terms cost and sales. 
• Define and provide an example of the following types of costs: fixed, directly variable, semi variable, controllable, non-controllable, unit, total, prime, historical, and planned. 
• Provide several examples illustrating monetary and nonmonetary sales concepts. 
• Describe the significance of cost - to - sales relationships and identify several cost to sales ratios important in food and beverage management. 
• Identify the formulas used to compute cost percent and sales price. 
• Describe factors that cause industry wide variations in cost percentages. 
• Explain the value of comparing current cost - to - sales ratios with those for previous periods. 

• Develop and use an inventory control system for beverage control 
• Use revenue, covers and average cheque historical to forecast sales 
• Discuss the importance of cost controls in the successful operation of a food and beverage business 
• Create and use a budget for identifying control issues 
• Use breakeven analysis for planning and decision making 
• Understand and identify control procedures, forms and systems used in the purchasing, receiving, storage, issuing, production and service of both food and beverage 
• Discuss the control of other direct operating costs 
• Analyse a menu’s pricing structure with respect to profitability and popularity 
• Set menu prices both scientifically and with qualitative considerations 
• Discuss the concept of sales mix and the role it plays in food and beverage cost 
• Discuss the importance of sales (revenue control) and systems which can be put in place to minimize losses 
• Discuss the increasing role of technology on control 
• Make decisions which maximize profitability through control of costs. 

Do you know that chocolate can be one of tools for stress reduction? Not any kinds of chocolate that we ate can help to reduce the levels of stress, it depends on the quantities and types of chocolate itself.

The darker chocolate that you ate with the appropriate amounts, can improve your mood from stress feelings to the relaxed one - where the chocolate healthy ingredients increasing serotonin and endorphin levels in the brain. 



In Journal "Proteome Research, 2009" reported by "The Huffington Post", eating 1.4 ounces of dark chocolate daily for 2 weeks had lower levels  of the stress hormone cortisol. Even reports from "Psychology Today" stated that, the pregnant women who eat more chocolate during pregnancy give birth to more stress-free babies.


Why dark chocolate is the better one to reduce our stress?
It is because 70% cocoa is the most beneficial variety, and it packs loads of nutricious and antioxidants. Compared to another chocolate which is has more fat and sugar than milk.

The taste of dark chocolate give bittersweet taste due to antioxidant compounds. It gives benefits on cardiovascular. Instead of that, the antioxidants on dark chocolate can make blood pressure become lower, increase good cholesterol and decrease oxidation of bad cholesterol, which leads to plague accumulation in the arteries and promote blood sugar regulation. Dark chocolate also lengthen the time to clot the blood and increase healthy blood flow by making blood vessels more elastic.


It didn't means that you can ate more dark chocolate. Practice moderation with chocolate 
consumption give more benefits to your healthy; however it still contain many calories,
saturated fat and sugar.

BACKGROUND OF THE PROGRAM

Malaysian property investments have becoming less attractive these days due to the skyrocketing prices and also the various cooling measures implemented by the authorities. This has set many people from the middle and lower income groups back from buying their first home or investing in property. However, despite the challenging operating environment, Malaysia’s real estate investment trust (REIT) managed to record positive growth in 2015, as it has caught up with the trend and has used the model of both the US and Australia in their own form of REIT. The good thing about REIT investing in Malaysia is that it has brought a good amount of profits for its investors for the past few years. Investors now have an option to invest in REITs by paying only a fraction of the real estate prices. In other words, REITs provide a way to invest in quality large-scale commercial real estate without having to buy the properties directly. REITs typically offer attractive distribution yields, and have relatively low risk and conservatively managed stocks.

According to CIMB Investment Bank Bhd’s research arm (CIMB Research), all types of REITs managed to record positive revenue and earnings growth last year, even in the challenging operating environment due to the GST implementation and weak consumer sentiment, while for 2016, analysts believe that the sector will be driven by positive rental reversions, with one of the key drivers being asset enhancement activities undertaken in 2015.

The Real Estate Investment Trust (REIT) Conference 2016 convenes a distinguished set of speakers and panellists who will shed light on the opportunities and challenges facing the real estate industry as well as the prospects of making room for Real Estate Investment Trust (REITs) which is regarded as one unique sector and remains relatively unscathed in the midst of ringgit volatility, unexciting stock market and global economic downturn.

FEATURES & BENEFITS

The Real Estate Investment Trust (REIT) Conference 2016 is a superb platform to:-

• Network with the most influential figures in Malaysia real estate
• Connect with investors
• Learn from industry leaders
• Equip yourself with the essential knowledge about Malaysia real estate market
• And Gain:

1. A comprehensive picture of the REIT sector and an understanding of a company's position with it
2. An enhanced ability to communicate with professionals working within REITs
3. An introduction to proven methodologies for evaluating REITs as targets, investments or competitors
4. An understanding of options for accessing capital and their effects on the balance sheet
5. Insider tips on drafting effective REIT operating procedures