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Practice out loud by yourself. Repeating the new sounds of a language makes them less foreign to you and more natural over time. Do this by yourself in the beginning to building up a new level of comfort.

Record yourself. Get used to the sound of your voice speaking a second language. Recording yourself will likely be uncomfortable at first, but the key is practice and repetition. The more you do it, and then listen back at your voice, the more relaxed you can become.

Get a conversation partner. Before you speak in front of a large group, find a conversation partner with whom you can practice. You can even do this on Skype. Go ahead and tell the person that you are nervous and that your goal is to become more confident. Once you admit it, the hold that fear has on you may weaken.

Do something new in the language every week. Take baby steps. Practice one new thing every week. For example, when I was learning German in Berlin, the first time I ordered food in German by myself was terrifying! But one week, I vowed to do it every day. By the seventh day, it was no problem. (That’s why repetition and practice are important!)

Actively remind yourself. The only way to truly improve in a second language is by using the language. So, remind yourself that you will just have to speak your second language while feeling nervous. Remind yourself of your motivation for learning English or another second language. Allow those reasons to motivate you through your anxiety.

Change your perspective. Yes, you feel nervous when you speak another language, especially in front of other people. Honestly? There are so many worse things in life. Having the freedom and educational opportunity to study is a luxury in this world for so many. For those of us who have access to education and the ability to learn another language have a gift. Think about it; many people don’t even have clean water, enough food to eat or family! So, instead of focusing on your anxiety when practicing language, change your perspective. Feel blessed and lucky to have the ability and opportunity to practice. And then….

Do it afraid. Feel afraid, feel nervous, feel anxious… all of that is human and completely normal. Practice English (or another second language) anyway, while feeling those things. Go for it!

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THE PROGRAM

One of the most commonly used method of debt collection that credit collection agencies use is the telephone. Aside from face-to-face interaction with the debtor, and early collection demand letters, the telephone is the best way of communicating with a debtor.

Telephone communication is vital to debt collection efforts because of its typically faster resolution outcomes. But a debt collector must abide by fair telephone debt collection practices such as choosing the appropriate time for collection calls so that this debt collection method will bear optimal results.

Tips for Making Collection Calls that Get Results

#1 Always Be Prepared – Generally and Specifically

Be Ready to Handle Excuses

Before making your next collection call, take time to compile a list of common debtor excuses, matching them with effective rebuttals. Write them down on file cards or include them in your computer scripting. Group them by category and keep them handy. Exchange ideas with others in your department. Then, when the debtor tries to end the call by offering an excuse, you can take control by countering with a well-thought out reply and returning to the purpose of your call -- collecting the debt.

Arm Yourself with the Facts

Before you pick up the phone, It's critical that you have all the specifics of the debt you’re calling about. Having the facts in front of you keeps you in control. You don't want the conversation to get derailed by a question you can't answer. Many debtors know how to use this to their advantage. Suddenly they can't discuss payment on their account without details you don't have and they don't "have in front of them" either. So, the call is over.

Know Who You're Calling

It's also helpful to brief yourself on the customer's payment record with your company, as well as any other payment history you may have available to you. Do they usually pay on time? Are payments getting slower and slower? Is past-due payment uncharacteristic of this customer?

#2 Think Positively

Your mental state has a strong impact both on how you handle the debtor and how they respond to you. Treat each call as if it was your first call of a very good day. Put a smile on your face. If you were irritated on the previous call, take a few minutes to calm yourself and start afresh. The debtor will respond to your tone. Your upbeat mood will be contagious and you are likely to get a more positive response from the debtor.

#3 Speak Professionally and Authoritatively

Most of us take our speaking voices for granted. But the tone, pitch, inflection and even the speed at which you talk can have a powerful influence on your listener. Think about typical news anchors or radio commentators. They have voices that command attention. With a little effort, you can develop one too.

Try recording a general collection call opening and then listen to yourself. Make adjustments as needed, and try again. This will not only improve how you come across on the phone, it will also build confidence. It does take a little time and extra work, but remember, sucess is strongly linked to preparation.

#4 Take Control and Don't Let Go

Address the debtor by name throughout the conversation. This shows respect on your part and commands their attention.

Make the debtor right, even when they are wrong. You may not agree with what they’re saying, but you can still validate it.

Ask open-ended questions. Try to get the debtor to give you as much information as possible.

Listen carefully and take notes. You will get clues to whether the debtor is serious about paying. You'll also have ammunition for your next call and will be ready to counter any excuses that may have been tried in the past.

Use silence. Count slowly to five before responding to a debtor statement, and wait several seconds after asking a question. Leaving blank spaces in the conversation compels the debtor to fill them in.

Stay focused. Some debtors will try to get you off track by complaining about service, or somehow shifting the blame for their delinquency to you. Be polite, even validate their opinion. But always bring them right back to the point of your call -- getting paid the money rightfully due your company.

Don't let the debtor manipulate you. A screaming debtor could be using anger as a ploy to get you upset and end the conversation. If a debtor starts yelling or using abusive language, stay calm. Try reminding them that you cannot help resolve the situation if they are yelling.

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Microsoft Project is the world's most popular project management software developed and sold by Microsoft.

The application is designed to assist project managers in developing plans, assigning resources to tasks, tracking progress, managing budgets and analysing workloads.

Microsoft Project creates critical path schedules, although a critical chain third-party add-ons is available from ProChain and Spherical Angle. Schedules can be resource levelled. The chain is visualised in a Gantt chart.

Resource definitions (people, equipment and materials) can be shared between projects using a shared resource pool. Each resource can have its own calendar which defines what days and shifts a resource is available. Resource rates are used to calculate resource assignment costs which are rolled up and summarised the resource level.

Each resource can be assigned to multiple tasks in multiple plans and each task can be assigned multiple resources. Microsoft Project schedules task work based on the resource availability as defined in the resource calendars. All resources can be defined in an enterprise resource pool.

Microsoft Project creates budgets based on assignment work and resource rates. As resources are assigned to tasks and assignment work estimated, Microsoft Project calculates the cost equals the work times the rate. This rolls up to the task level, then to any summary tasks and finally to the project level.

Microsoft Project has been extended with Microsoft Office Project Server and Microsoft Project Web Access. Project server stores Project data in a central database.

Project Web Access allows user to display and update this data over the Internet. Web Access allows authorised users to access a Project Server database across the Internet. Web Access includes timesheets, graphical analysis of resource workloads and administrative tools.

Microsoft recognises different classes of users. These different classes of users can have differing access levels to projects, views and other data.

Custom objects such as calendars, views, tables, filters and fields are stored in an enterprise global database, which is shared by all users.

articles from: https://www.projectsmart.co.uk/introduction-to-microsoft-project.php

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Nine Skills Needed to Become a Successful Administrative Assistant

Technology Skills

An administrative assistant should know how to using office software programs like spreadsheets, databases, word processing and graphic presentation software. It is because they are responsible to assist their boss by typing and formatting their boss' presentations, reports, manuals, newsletters, website content and other administrative publications.

Communication Skills

An assistant uses friendly communication to interact with a wide range of people, frequently exchanging information about office operations. For example, they might explain procedures for routing mail and requesting supplies in the office.

Organizational Ability

An administrative assistant must knows how to manage a filing system, track incoming and outgoing correspondence and coordinate the flow of paperwork around the office.

Written Expression

Good writing skills will improve the quality of administrative assistant's correspondence, emails and memos and enable them to assist their boss with proofreading important documents.

Time Management

An administrative assistant must manage their own time and the time of their boss well.

Technical Oversight

An administrative assistant is responsible to orders office supplies and repairs to equipment to keep the office well-equipped and stocked for the staff.

Management

Some administrative assistants need management skills because they direct the actions of others and recommend corrections for better performance.

Problem-Solving Skills

The administrative people also troubleshoots conflicts among office personnel and works with vendors to ensure that orders are fulfilled as requested, invoices are paid and refunds or exchanges are processed.

Planning Skills

An administrative assistant uses planning skills to create administrative and office procedures, such as establishing a procedure for employees to call in sick.

Why administrative people continue enhancing their skills?

Molding Your Career

Each individual needs to step up to create his or her desired career. They need to make informed decisions and be accountable for their own actions and the outcome. You can thrive in these paradigm shifts by developing your skills, attitudes, team relationships beyond where they are today. Most importantly, you will need to create a realistic, workable, pro-active and positive strategy.

Competitive Marketplace

Now more than ever your company needs you to contribute to the organization by producing quality work, being a team player, improving work processes and sharing your knowledge. You need to do more than show up ; you need to contribute! Many organizations are doing more work with fewer people. The people who are on the job must help their organization remain competitive by keeping their skills current and being the best they can be.

Pace at Which We Work

The supersonic fast-paced workplace pace of work demands that we be alert, sharp, inquisitive, and thought leaders who anticipate issues and have solutions ready at hand. Every employee is expected to be creative and innovative. Because of who administrative professionals support in the organization, they need to be clearer, more focused, more resilient, better prepared for anything that comes their way and be masters of time and energy.

Build Confidence

Star-performing assistants are confident about their skills and abilities. Should something happen, they will find another opportunity to use their talents. Being at your very best arms you with a bag of top-notch skills you can take anywhere.

Personal Satisfaction & Enhanced Self-Image

Who you are today is not all you are capable of becoming. Maybe you have placed yourself in a box over the past several years. Maybe a manager or co-worker has belittled your efforts, making you believe you can do no more than what you are doing today.

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Staying Strategic in the Warehouse with Better Inventory Flow

Throughout the entire order fulfillment process, companies have a duty to ensure optimum warehouse efficiency by appropriately controlling inventory flow. Warehouse management rests at the heart of an effective transportation management strategy, and an inefficient, error-laden system results in poor shipping procedures, poor customer satisfaction, and deviations from best practices.

Companies must also consider the potential impact of returns and warehouse capacity. An overstocked warehouse leads to misplaced product in unusual slots and lost costs. Similarly, an under stocked warehouse results in delayed shipments, irate customers, and poor company performance.

Every time an item moves in the warehouse, the opportunity for errors exist. Unfortunately, this includes all possible processes, data collection points, and inbound to manufacturing areas. Fortunately, a dedicated transportation management system (TMS) in combination with a warehouse management system (WMS) can reduce, if not eliminate, these errors. Warehouses should also consider implementing these best practices to ensure effective warehouse management and maintain control and flow of inventory.

Automated Data Collection

Some companies believe in the power of a pen and paper in tracking inventory movements. However, the sheer volume of today’s processes in warehouse management have made hand-written tracking procedures obsolescent. The same problem exists with manual entry of information into computers and electronic shipping systems. Although such methods still exist, they can easily misread, misunderstood, or entered incorrectly. As a result, subsequent shipping processes for a specific order become disorganized and inaccurate.

Modern warehouse management demands bar codes or radio frequency identification (RFID) to automatically track and collect data about an item. This eliminates the potential for human errors in transcribing information manually.

When automated data collection emerged, the cost of implementing such technology exceeded the possible losses from human errors. However, automated data collection has become more affordable and cost-effective in the global economy. Automation carries a significant return on investment when a warehouse makes the transition. Initial change will be hard for the warehouse, but it will cut costs and improve overall performance of the facility.

Transaction-Based Movements Inventory Flow

Every movement throughout a warehouse represents a chance to lose track of inventory, cause an error in the order, or result in additional picking errors. Every movement from arrival to slot-placement to picking to wrapping should generate a transaction. Transactions are commonly misunderstood to reflect the sale of merchandise. However, transactions within a warehouse allow for the tracking of a product’s movements and status in the order fulfillment process.

Dock Arrival Times

All merchandise should arrive on the dock at the same time when the truck arrives. This reduces wasted space by sitting product. Furthermore, differing types of shipments, such as full pallets, cases, and individual item shipments, should be sent to the dock simultaneously.

Picking Procedures

Managing a warehouse to better inventory flow requires predictions and managing orders that have yet to arrive. Pickers, which may be human or robotic, should plan for the next wave of picking. If an upcoming wave will result in picking shortages in one portion of the warehouse, pickers should be diverted from lower-priority picking duties to the surge-area. This will help maintain pickup times and ensure all shipments leave the warehouse at the correct time.

System-Directed Replenishment

As orders move through order fulfillment and picking, the slots will gradually empty. When a given slot falls below standard levels, the WMS should generate an order to the manufacturer. However, this generated order should consider whether a given product will be in high-demand in the coming weeks. This will help account for inventory flow fluctuations and customer-demands decrease and increase throughout the year. The WMS should be designed to generate a reorder of product before the product reaches minimal levels.

Vendor Compliance Programs

While an ideal warehouse would focus on incoming product from one vendor, modern trade involves hundreds, if thousands, of potential vendors. A vendor compliance program allows warehouse managers to ensure all inventory is brought to the facility at the correct time, in the right quantity, and packaged appropriately. Therefore, communication between the vendor and facility, a vital part of advance notification, plays a strong role in ensuring accurate inventory flow and improving efficiency in the warehouse.

For example, a warehouse may hire a vendor compliance manager to ensure all vendors meet the facility’s requirements. Furthermore, this manager would responsible for determining the percentage of vendors who comply with such requirements and suggest improvements to poor-performing vendors.

Returns Management

Returns are an inevitable part of any warehouse management strategy, regardless of efficiency and the implementation of best practices. Customers may decide to return an item due to buyer’s remorse. However, the distribution center (DC) or warehouse sees this as an additional cost.

To maintain efficiency and accurate inventory control, all returns need to be carefully scrutinized for resale value, needed repairs, or return to the manufacturer. As a result, a WMS must account for returns that will be able to be restocked in the appropriate slot.

Flexibility and Evaluation

Errors will happen in warehouse management, and the warehouse team needs to be ready to adapt to changes in processes. This flexibility allows a warehouse to meet changing demands of vendors and customers, which drive all shipping processes. If a problem recurs, the warehouse processes should be re-evaluated to determine if a change in procedure will correct future problems. Maintaining flexibility is critical to meeting demands in the global market.

Making a warehouse improve efficiency and maintain control of inventory flow sounds simple. However, improving warehouse inventory management reflects thousands of individual processes, and every attempt to curtail problems should be considered, implemented, and adjusted throughout the shipping process. By following these eight steps, a warehouse can improve their efficiency and gain more control over their inventory. Inventory Flow Optimization is a vital part of the supply chain, and if not maintained, then transportation is adversely affected. The best-laid transportation management strategies are completely undone with improper inventory management. Only as strong as your weakest link, as they say!

Source: http://cerasis.com

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Objectives:
• Enable participants to understand from the outset warehouse operations and management.
• Enable for participants to know the basics principles of warehousing.
• Enable participants to identify the various types of warehousing and material handling methods.

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